1. Our Privacy Pledge
We take privacy and confidentiality very seriously and we safeguard the Personal Data of our Customers in accordance with this Policy. The term “Personal Data” means all personal information about an identifiable individual input by Customers (but excluding business contact information). Any other capitalized terms are defined in our Terms of Service.
2. Consent
By using our Platform and supplying Personal Data to us, you consent to the collection, use and disclosure of your Personal Data by us for the purpose of providing services to you via our Platform, and administering your account in accordance with: (a) this Policy, (b) any other agreement you may have entered into with us, and (c) applicable laws and regulations. It is your responsibility to ensure that we are kept informed of the correct and current contact information for you.
Customers (as defined in our Terms of Service) consent to the sharing of their Personal Data with Service Providers for the purpose of delivering the Travel Products booked through the Platform.
3. Information Posting
By posting any Personal Data to the portions of our site which are accessible by other Customers, including any content that may contain Personal Data, you consent to the display of that Personal Data on our site.
4. Communication
You authorize us to communicate with you regarding our Platform and your account. You authorize us to communicate with you via the internet and via the email address or contact number you have provided. You understand and accept the risk that Personal Data and information transmitted over the internet is susceptible to error or security breaches.
5. Information Sharing
Your Personal Data will be shared with Service Providers and Payment Processors and related partners to facilitate your use of the Travel Products that you elect to reserve through the Platform. Personal Data may be shared only with our third-party service providers to assist in the transactions, reservations, and payment processing.
We do not share, trade, sell or in any way disclose your Personal Data without your consent unless such a disclosure is: (a) permitted under this Policy; (b) required by law; (c) mandated by search warrant or court order; or (d) warranted during investigation of the commission of an offence, a breach of a contract, or breach of a law or regulation; or (e) otherwise permitted under personal information protection laws.
If you provide us with your contact information, we may contact you for marketing purposes, to learn about our products and services from time to time, and/or send you promotional materials and discount codes. We may use aggregated user information for the purposes of displaying advertisements. Should you not wish to be contacted for marketing purposes, you should contact us with your objections or unsubscribe to any marketing emails we may send you.
6. Privacy Questions
In the event you have a question, complaint or dispute regarding your personal information or our personal information handling practices, contact us at the number(s) or email address(es) as displayed in the “Contact Us” section of our website at: support@waterviews.ca
7. Changes
Changes to this Policy may be made from time to time by us, and the modified form of the Policy will take effect 30 days after posting on this page.
Frequently Asked Questions
-
Q.1
Do all accommodations have access to a water view?
We design all itineraries to help you enjoy water views wherever you go, provided your desired travel location is near a body of water.
Your itinerary in part or in full is designed to take you to places where you will enjoy a water view, either from your accommodation or the activities available to you. Please note that while we make every attempt to choose default accommodations with a water view, we cannot guarantee that every default accommodation or your particular room will have a water view as this is subject to the location, travel season, availability, booking time, etc.
-
Q.2
Are all your Itineraries multi-stop?
Unless specified otherwise, all our itineraries are multi-stop to help you enjoy a variety of locations and activities.
-
Q.3
Do you offer the full travel package of flights, car rental, hotel, insurance and activities?
Our itineraries include transport options to help you move around. You have the option to stay at the default accommodation in the itinerary (which in most cases has a water view) or modify your accommodation choice based on your personal preferences. We also recommend activities that help you to enjoy being near or on the water. We recommend that you purchase insurance from a reputable insurance carrier of your choice.
-
Q.4
Are all the tours self-guided?
Unless specified otherwise or you purchase activities that involve guided tours, all the itineraries (tours) are self-guided.
-
Q.5
What are the minimum and maximum number of travellers that can book a tour on your platform?
There is no set minimum or maximum numbers, all bookings depend on you and your travel plans. You can book to travel alone or with a group.
-
Q.6
Are the tours suitable for all ages?
Most tours are suitable for all ages subject to the location, length of trip, activities involved and your personal circumstances. We encourage you to use your own judgment on what is suitable for you and your group.
-
Q.7
We are travelling as a big group and we cannot find a single vehicle online to transport our group. Can you arrange for us to access a bigger vehicle or arrange a driver?
If you are a big group that needs to access a bigger vehicle, please contact us by email at: service@waterviewstravel.com so that we can assist you.
-
Q.8
We have an idea of what we want to do or where we want to go but are not sure how to plan our trip. Can you help us?
Yes, we can help. Waterviews specializes in planning trips to places where you will enjoy spectacular water views or water activities worldwide. If you have any questions or a dream location not listed on our website, contact us at: service@waterviewstravel.com
-
Q.9
I would like to go to a country or location that is currently not listed on your website. Can you help me plan my trip?
Yes, we can. We provide travel itineraries for travel worldwide.
Please contact us by email if you can’t find your travel location: service@waterviewstravel.com -
Q.10
Are meals, gratuities, insurance and local taxes included in these tours?
Unless otherwise specified, these trips do not include meals, gratuities or local taxes that may be chargeable by the accommodation and other service providers. Insurance is only included if you purchased it at the time of booking, otherwise, you are advised to buy insurance from a reputable provider to cover you during your travel.
-
Q.11
What if my travel plans change?
From dreaming to planning and booking, we are with you every step of the way. Your well-being and enjoyment are our priorities. Our booking platform allows flexibility and we are happy to assist should your travel plans change. If your travel plans have changed, contact us right away at: service@waterviewstravel.com
Contact Us
Get in touch with our team.- Phone 1-800-735-9790
- Email service@waterviewstravel.com
- Address Suite 200, 4723 1st Street S.W, Calgary, Alberta T2G 4Y8
